Doug's Gallery Vilkår og Betingelser

1. Seller Information

All purchases are made from:

Douglas Carr Photography
Organization Number: 935 610 001
Registered in Norway
Trading as: Oslo Art Prints

Postadresse: 11 Stensberggt, 0170, Oslo

Phone: +47 96751654
Email: osloartprints@gmail.com

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2. Defective Prints

If you discover that your print has a defect, we will gladly offer a replacement at no extra cost. Please notify us as soon as possible, by emailing us at osloartprints@gmail.com with photos of the expected defects.

Under the Norwegian Consumer Purchases Act (forbrukerkjøpsloven), you have the right to file a complaint for defects within 2 years from the date you receive the item. If your complaint is approved, we will cover return shipping and send a replacement. Refunds are not offered on defects only replacement prints.

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3. Damaged Prints

Please check that the box is intact with no noticeable damage before excepting it from the DHL courier. If its damaged do not except it. File a complaint with the courier and get a notification from the courier. Upon opening your delivery and you discovering your artwork has been damaged, we will gladly offer a replacement. Please notify us within 14 days of receiving your order by sending an email to osloartprints@gmail.com, including photos of the damage. We will work with our printing and shipping partner to resolve the issue promptly.

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4. Refunds for Non-Defective Products​

If you believe your order does not match what you selected — such as discrepancies in size or material,  please contact us promptly with a detailed description and photo evidence so we can review your case.

While refunds are not guaranteed for non-defective items, we may, at our sole discretion, offer:

• a partial refund,

• or a discount toward a future purchase from Oslo Art Prints,

depending on the nature of the issue. Please note that original print and shipping costs are non-refundable in these situations.

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5. Pricing

All prices are listed in Norwegian Kroner (NOK). As the products sold are limited edition Digital Graphic Art (DGA) prints, they are exempt from VAT under applicable Norwegian tax laws.

For artworks priced above NOK 2,000, a legally mandated art fee of 5% is added to the displayed sale price. This fee supports the Fund for Visual Artists (BKH) and helps promote the creative environment in Norway. The buyer is responsible for this fee.

We handle all reporting and payments related to this fee to ensure a smooth process.

Please note this fee cannot be discounted. For more information, visit www.kunstavgiften.no.

Prices may change without prior notice; however, you will always pay the price confirmed at checkout.

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6. Payments

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6.1 Accepted Payment Methods

Oslo Art Prints accepts payments securely through the payment providers Stripe and PayPal.

We currently accept the following payment methods:

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• Via Stripe:

  • Visa

  • MasterCard

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• Via PayPal:

  • PayPal account payments

  • Credit and debit cards supported by PayPal

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All payments are processed securely, and your payment details are never stored on our servers.

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6.2 Processing Fees

Stripe charges 2.9% + $0.30 per transaction. Fees may vary by country. The minimum charge is $0.50 (USD).
For details, visit the Stripe Pricing page.

Note: These fees are not added to your order — they are deducted from the seller’s earnings.

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6.3 Price & Remuneration

The remuneration for our services is the one indicated in the price list currently online and confirmed at checkout. We reserve the right to change the price list for future orders without notice.
All prices are in NOK and, where applicable, excluding the 5% Art Fee (kunstavgiften). No Tax/VAT is added.

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6.4 Payment Security

The security of your financial transactions is a top priority at Oslo Art Prints. We are fully committed to protecting your data, and our store on the Wix platform, where Wix Payments are processed, complies with the Payment Card Industry Data Security Standards (PCI DSS).

PCI DSS is the highest security standard for businesses accepting credit card payments, ensuring the privacy and confidentiality of your card details during online transactions. This compliance helps create a secure payment environment, reduces credit card fraud risks, and ensures all payment data is stored securely in a tamper-proof manner. https://www.vikingcloud.com/faq#16

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6.5 Data Protection & Evidence

Oslo Art Prints is built on the Wix platform and operated under Douglas Carr Photography, committed to full GDPR compliance.

• All payment transactions through Stripe and PayPal are encrypted and serve as proof of transaction.

• No sensitive payment information is stored on our servers.

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6.6 Import Taxes & Customs Fees

Orders shipped to Norway or other countries may be subject to import taxes, customs duties, or handling fees. These are not included in the product price and are the responsibility of the buyer.

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7. Order Confirmation

You will receive an email confirmation once your order has been successfully placed. If you do not receive this confirmation within 24 hours, please contact us at [your contact email], and be sure to check your spam or junk folder.

Once your order has been printed and dispatched, you will receive a separate shipping confirmation email with tracking details. This email is sent by our production partner’s logistics system and may be branded under “Art Prints.” Please also check your spam or junk folder for this notification.

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8. Shipping and Delivery Countries

​​Shipping Partner:
All orders are fulfilled by our professional print partner, LabKorner, with shipping originating from Poland.

Shipping costs are calculated and added at checkout — they are paid by you, the customer.

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Shipping Costs:​​​​​​​​​